Our vision is to provide care services that supports individuals to live a fulfilling life regardless of their circumstances by promoting choice, liberty and independence. We are committed to a person-centred approach which places the service users and their families at the centre of all our services whilst safeguarding their privacy, dignity, respect and confidentiality at all times.
Our mission is to deliver exceptional, compassionate, personalised care that will re-able and facilitate service users to reach their maximum potential, engage with their local community and live happy meaningful lives within their own homes. We strive to achieve this through strict adherence to our core values, monitoring of services, staff appraisals, training, effective communication and advocating relevant health and social care information and support.
We believe and understand that every individual is different hence our services are tailored to perfectly meet all your holistic needs. We are committed to a person-centred approach which places you and your family at the centre of all our services whilst providing safe compassionate care and safeguarding their privacy, dignity, respect and confidentiality at all times. Our approach gives you the assurance and confidence that you or your loved one are receiving the care and support they need to reach their maximum potential and live a happy fulfilling life.
At Willowvale, we understand that core values are more than just a set of principles; they are the bedrock upon which we build our relationships, make our choices, and craft our future. Integrity, innovation, and a relentless commitment to excellence are not mere aspirations; they are the threads that weave the fabric of our collective identity.
We are committed to treating every individual with respect, maintain self-worth and dignity always regardless of their background or circumstances.
Kindness and compassion are in our nature and we believe that compassionate care is intelligent kindness based on empathy, respect and dignity which is key to nurturing openness, trust and better relationships
Professionalism and Integrity are part our core values guiding our dedicated team to maintain their professional demeanour and integrity at all times through adhering to ethical standards, code of practice and organisation policies and procedures. As a result, this fosters open communication, trust and better relationships with our service users.
To Willowvale care excellence is not just an act but a habit. We are committed to achieving the best possible outcome for our service users by consistently providing quality outstanding services through continuous improvement, quality management, applying best evidence-based practice, employee engagement and going the extra mile. We strive to deliver highest level of client satisfaction, quality and excellence.
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